furtzdesigns ("we", "us", "our") is committed to protecting the privacy of our clients, website visitors, and anyone who interacts with our business. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
- Contact details — name, email address, phone number, and business address
- Business information — business name, ABN, industry, and website URL
- Project information — details you provide about your project requirements, goals, and preferences
- Technical data — IP address, browser type, device information, and pages visited on our website
- Communication records — emails, form submissions, and other correspondence
2. How We Collect Information
We collect personal information through:
- Contact and project enquiry forms on our website
- Email, phone, and in-person communication
- Cookies and analytics tools on our website
- Third-party services you authorise us to access on your behalf (e.g., hosting accounts, domain registrars)
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotes
- Deliver our services — including website design, development, hosting, and ongoing maintenance
- Communicate with you about your project or account
- Issue invoices and process payments
- Improve our website and services
- Comply with legal obligations
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies & Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymous, aggregated data such as page views, referral sources, and device information.
You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of our website.
5. Third-Party Services
In the course of delivering our services, we may share your information with trusted third-party providers, including:
- Hosting providers — to set up and manage your website hosting
- Domain registrars — to register or manage domain names
- Payment processors — to process invoices and payments
- Email services — to send project-related communications
We only share the minimum information necessary, and we require these providers to handle your data in accordance with applicable privacy laws.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This includes:
- Secure, encrypted connections (SSL/TLS) on our website
- Password-protected systems and accounts
- Regular software updates and security patches
- Limiting access to personal information to authorised personnel only
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. If you are no longer an active client and there is no legal requirement to retain your data, we will securely delete or de-identify it within a reasonable timeframe.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Request deletion of your personal information (subject to legal obligations)
- Withdraw consent for any optional data processing
- Lodge a complaint if you believe your privacy has been breached
To exercise any of these rights, please contact us using the details below.
9. Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint, please contact us:
- Email: [email protected]
- Phone: (08) 7081 5292
- Address: 13 Bartholomew Ave, Lobethal SA 5241
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.